Zendesk, Inc.
AI Trust Score, Reviews & Company Verification
Legal nameZendesk, Inc.
- Risk: Moderate
- Not Claimed
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Zendesk is an American software-as-a-service (SaaS) company that provides customer support, sales, and other communication solutions.
- Headquarters
- US
Full intelligence report for Zendesk, Inc.
Zendesk shows strong institutional discipline through exceptional regulatory compliance and solid privacy and customer service practices, indicating a well-governed operation that takes verification and user protection seriously. Weaker signals in consumer reviews and reputation point to perceptible gaps in how the public experiences or talks about the company, suggesting that while its operational foundation is sturdy, front-end trust remains a work in progress.
- Provides a 30‑day notice period for material changes to the agreement
- Allows data export upon termination for subscribers
- Includes regional‑specific terms and data‑protection agreements such as a Data Processing Agreement
- Allows Zendesk to terminate services and delete data without liability to the subscriber if the reseller fails to pay
- Requires broad indemnification from the subscriber without a liability cap
- Limits liability to the amount the reseller paid Zendesk, which may be unreasonably low for end‑users
Public-facing leadership and ownership signals for Zendesk, Inc. — synthesized from verified profiles and corporate disclosures where available.