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Billing & Subscriptions

Plans, payments, upgrades, and cancellations

• Billing & Subscriptions · 2 min readUnderstanding our pricing plansShouldEye offers flexible plans: Free (basic trust checks and limited AI queries), ShouldEye Protection (unlimited checks, full AI access, action plans, monitoring, and priority support), Pro and Max for larger Advisory Boards, and credit packs for one-time purchases. Annual billing saves approximately 17% compared to monthly. That's like getting 2 months free. All plans include core safety features.Read articleHide details

  ShouldEye offers flexible plans: Free (basic trust checks and limited AI queries), ShouldEye Protection (unlimited checks, full AI access, action plans, monitoring, and priority support), Pro and Max for larger Advisory Boards, and credit packs for one-time purchases. Annual billing saves approximately 17% compared to monthly. That's like getting 2 months free. All plans include core safety features.

• Billing & Subscriptions · 1 min readHow to upgrade your planGo to Settings > Subscription > Upgrade Plan, or visit the Pricing page directly. Select your desired plan, choose monthly or annual billing, and complete payment. Your upgrade takes effect immediately. You'll have instant access to all new features. Any remaining time on your current plan is prorated.Read articleHide details

  Go to Settings > Subscription > Upgrade Plan, or visit the Pricing page directly. Select your desired plan, choose monthly or annual billing, and complete payment. Your upgrade takes effect immediately. You'll have instant access to all new features. Any remaining time on your current plan is prorated.

• Billing & Subscriptions · 1 min readCancelling your subscriptionYou can cancel anytime from Settings > Subscription or the Billing page. Your access continues until the end of the current billing period. There are no cancellation fees or penalties. After cancellation, your account reverts to the Free plan. You can resubscribe at any time to restore paid plan features.Read articleHide details

  You can cancel anytime from Settings > Subscription or the Billing page. Your access continues until the end of the current billing period. There are no cancellation fees or penalties. After cancellation, your account reverts to the Free plan. You can resubscribe at any time to restore paid plan features.

• Billing & Subscriptions · 1 min readOur refund policyWe offer a 14-day money-back guarantee on all paid plans. If you're not satisfied for any reason, contact support within 14 days of purchase for a full refund. No questions asked. Refunds for credit pack purchases are handled on a case-by-case basis.Read articleHide details

  We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied for any reason, contact support within 14 days of purchase for a full refund. No questions asked. Refunds for credit pack purchases are handled on a case-by-case basis.

• Billing & Subscriptions · 1 min readAccepted payment methodsWe accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All payments are processed securely through Stripe with PCI-DSS Level 1 compliance. We never store your full card details on our servers.Read articleHide details

  We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All payments are processed securely through Stripe with PCI-DSS Level 1 compliance. We never store your full card details on our servers.

• Billing & Subscriptions · 1 min readUnderstanding credit packsCredit packs are one-time purchases that give you additional AI queries and advanced analysis credits beyond your plan limits. They're ideal if you need a burst of extra capacity without upgrading your plan. Credits never expire and can be used for any AI-powered feature on the platform.Read articleHide details

  Credit packs are one-time purchases that give you additional AI queries and advanced analysis credits beyond your plan limits. They're ideal if you need a burst of extra capacity without upgrading your plan. Credits never expire and can be used for any AI-powered feature on the platform.

• Billing & Subscriptions · 1 min readViewing invoices and billing historyGo to the Billing page to view your complete billing history, download PDF invoices, update your payment method, and change your billing email. Each invoice shows the plan, period, amount, and payment status. Invoices are generated automatically after each successful payment.Read articleHide details

  Go to the Billing page to view your complete billing history, download PDF invoices, update your payment method, and change your billing email. Each invoice shows the plan, period, amount, and payment status. Invoices are generated automatically after each successful payment.

• Billing & Subscriptions · 2 min readCredit costs by action typeChat modes scale with usage: Single is 10 credits (including company and game report turns); Compare is 10 credits per model (2–8 engines by plan); single-advisor Verdict is 10 credits, while multi-brain Verdict is 10 credits per brain plus 10 synthesis credits (30–90 credits by engine count). Web search is billed from the live catalog. Targeted enrichment and other metered add-ons debit their catalog amounts at charge time. Live prices appear on Billing under "Credit Cost Reference" once you are signed in.Read articleHide details

  Chat modes scale with usage: Single is 10 credits (including company and game report turns); Compare is 10 credits per model (2–8 engines by plan); single-advisor Verdict is 10 credits, while multi-brain Verdict is 10 credits per brain plus 10 synthesis credits (30–90 credits by engine count). Web search is billed from the live catalog. Targeted enrichment and other metered add-ons debit their catalog amounts at charge time. Live prices appear on Billing under "Credit Cost Reference" once you are signed in.

• Billing & Subscriptions · 1 min readAnnual vs monthly billingAnnual billing saves approximately 17% compared to monthly. Equivalent to getting about 2 months free. You can switch between billing cycles at any time from the Billing page. When switching from monthly to annual, the remaining value of your current month is prorated and applied as a credit toward the annual payment.Read articleHide details

  Annual billing saves approximately 17% compared to monthly. Equivalent to getting about 2 months free. You can switch between billing cycles at any time from the Billing page. When switching from monthly to annual, the remaining value of your current month is prorated and applied as a credit toward the annual payment.