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Trust Scores & Grades

How trust scores are calculated and what they mean

• Trust Scores & Grades · 3 min readPopularHow trust scores are calculatedTrust scores (the Signal Trust Score, or STS) are built by combining several layers: we analyze terms and conditions, refund rules, billing and privacy policies; we collect and verify user experiences and documented outcomes; we study solutions users test and their results; and we examine public and legal context. The score reflects how closely real outcomes align with stated rules and expectations. It updates continuously as policies and outcomes change. We do not rely on self-reported business data or review volume.Read articleHide details

  Trust scores (the Signal Trust Score, or STS) are built by combining several layers: we analyze terms and conditions, refund rules, billing and privacy policies; we collect and verify user experiences and documented outcomes; we study solutions users test and their results; and we examine public and legal context. The score reflects how closely real outcomes align with stated rules and expectations. It updates continuously as policies and outcomes change. We do not rely on self-reported business data or review volume.

• Trust Scores & Grades · 2 min readPopularWhat is the Signal Trust Score (STS)?The Signal Trust Score (STS) is a number from 0 to 10 that reflects how consistently a company treats users fairly over time. It is not a popularity score. It is behavior-based and updates as new information appears. Companies cannot pay to change it; improvement comes only from better real-world behavior, clearer policies, and more consistent outcomes. The letter grade (A–F) is derived from the STS.Read articleHide details

  The Signal Trust Score (STS) is a number from 0 to 10 that reflects how consistently a company treats users fairly over time. It is not a popularity score. It is behavior-based and updates as new information appears. Companies cannot pay to change it; improvement comes only from better real-world behavior, clearer policies, and more consistent outcomes. The letter grade (A–F) is derived from the STS.

• Trust Scores & Grades · 1 min readUnderstanding the A–F grade systemCompanies receive letter grades from A (excellent) to F (critical risk). Grades map to the trust score: A = 9.1–10.0, B = 7.1–9.0, C = 5.1–7.0, D = 3.1–5.0, F = 0–3.0. Each grade reflects overall trustworthiness based on policies, outcomes, and behavioral signals. Not marketing claims or review volume.Read articleHide details

  Companies receive letter grades from A (excellent) to F (critical risk). Grades map to the trust score: A = 9.1–10.0, B = 7.1–9.0, C = 5.1–7.0, D = 3.1–5.0, F = 0–3.0. Each grade reflects overall trustworthiness based on policies, outcomes, and behavioral signals. Not marketing claims or review volume.

• Trust Scores & Grades · 2 min readWhat do Terms, Privacy, and Legal metrics mean?Each company profile shows individual grades for three key dimensions. Terms measures how clear, fair, and enforceable the terms of service are. Privacy evaluates data collection practices, sharing policies, and transparency. Legal assesses regulatory compliance, licensing, and legal standing. These are scored independently and weighted into the overall trust score.Read articleHide details

  Each company profile shows individual grades for three key dimensions. Terms measures how clear, fair, and enforceable the terms of service are. Privacy evaluates data collection practices, sharing policies, and transparency. Legal assesses regulatory compliance, licensing, and legal standing. These are scored independently and weighted into the overall trust score.

• Trust Scores & Grades · 1 min readWhy did a company's score change?Trust scores are dynamic and update when we detect policy changes, new complaints, legal filings, shifts in customer satisfaction, or changes in refund/payout behavior. Use ShouldEye Watch to monitor companies and receive alerts when scores change. The History section shows score trends over time.Read articleHide details

  Trust scores are dynamic and update when we detect policy changes, new complaints, legal filings, shifts in customer satisfaction, or changes in refund/payout behavior. Use ShouldEye Watch to monitor companies and receive alerts when scores change. The History section shows score trends over time.

• Trust Scores & Grades · 2 min readWhere does ShouldEye get its data?We aggregate data from public records, regulatory filings, policy documents, customer complaint databases, web reputation signals, dark web monitoring, SSL and domain analysis, and verified consumer outcomes. We cross-reference multiple sources and never rely on self-reported business data or paid placements.Read articleHide details

  We aggregate data from public records, regulatory filings, policy documents, customer complaint databases, web reputation signals, dark web monitoring, SSL and domain analysis, and verified consumer outcomes. We cross-reference multiple sources and never rely on self-reported business data or paid placements.

• Trust Scores & Grades · 1 min readHow accurate are trust scores?Our scam detection accuracy is 99.4%, validated against real consumer outcomes. Trust scores are continuously refined by our AI models and updated as new data becomes available. We publish methodology updates transparently and welcome feedback from the community to improve accuracy.Read articleHide details

  Our scam detection accuracy is 99.4%, validated against real consumer outcomes. Trust scores are continuously refined by our AI models and updated as new data becomes available. We publish methodology updates transparently and welcome feedback from the community to improve accuracy.

• Trust Scores & Grades · 3 min readOur scoring methodology in detailThe Signal Trust Score combines four weighted dimensions: Policy Analysis (30%) examines terms, refund rules, and privacy policies; Outcome Verification (30%) tracks real consumer results and complaint resolution rates; Behavioral Signals (25%) monitors pattern changes, response times, and consistency; and Public Record (15%) checks regulatory filings, legal actions, and licensing. Each dimension is scored independently and combined using a proprietary weighting algorithm.Read articleHide details

  The Signal Trust Score combines four weighted dimensions: Policy Analysis (30%) examines terms, refund rules, and privacy policies; Outcome Verification (30%) tracks real consumer results and complaint resolution rates; Behavioral Signals (25%) monitors pattern changes, response times, and consistency; and Public Record (15%) checks regulatory filings, legal actions, and licensing. Each dimension is scored independently and combined using a proprietary weighting algorithm.

• Trust Scores & Grades · 2 min readIndustry benchmarks and averagesTrust scores are contextualized against industry averages. An 8.0 in e-commerce might be excellent, while the same score in banking could be average. Company profiles show how each entity compares to its sector peers. The Top Rankings section provides full industry benchmark data so you can understand what "good" looks like in any given category.Read articleHide details

  Trust scores are contextualized against industry averages. An 8.0 in e-commerce might be excellent, while the same score in banking could be average. Company profiles show how each entity compares to its sector peers. The Top Rankings section provides full industry benchmark data so you can understand what "good" looks like in any given category.