Billing and SubscriptionsConsumer situation
Charged After Cancellation
Charged after cancellation is when a subscription or recurring service bills you again despite a cancellation you believe was completed.
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Billing and Subscriptions Terms
Auto-renewal, negative-option billing, cancellation, and post-cancellation charges.
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7 published definitions in this topic.
Billing and Subscriptions
Continued Billing
Continued billing is ongoing charging after a consumer expected billing to stop—often post-cancellation or after a trial.
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Free Trial Converted to Paid
Free trial converted to paid is when a promotional trial ends and the first recurring charge posts because the subscription continued.
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Grouped Billing
Grouped billing is when several purchases, fees, or subscriptions appear as one combined statement charge—or under one shared billing name.
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Post-Cancellation Charge
A post-cancellation charge is a bill posted after the consumer believes a subscription or mandate was cancelled.
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Subscription Difficult to Cancel
Subscription difficult to cancel is when ending a recurring plan requires confusing steps, phone-only flows, or dead ends compared with how easy it was to sign up.
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Unexpected Subscription Renewal
Unexpected subscription renewal is a recurring charge you did not anticipate on a plan you thought had ended, paused, or would remind you first.
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