ShouldEye Trust Intelligence Glossary

Payment Performance Terms

Approval rates, soft vs hard declines, retries, routing, and authorization-optimization vocabulary.

Educational information only. ShouldEye does not provide legal, banking, or individualized financial advice. Dispute rights, deadlines, and outcomes depend on your payment method, card network, issuer, processor, jurisdiction, and the facts of your case. Legal Disclaimers

53 published definitions in this topic.

Payment Performance

Dunning

Dunning is the process of notifying customers and retrying collection after a failed recurring or invoice payment.

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Payment Performance

False Decline

A false decline is a refused payment that would likely have been legitimate and recoverable under better data, routing, or risk settings.

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Payment Performance

Hard Decline

A hard decline is a refusal that generally should not be retried without a new credential or issuer-side resolution.

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Payment Performance

Technical Decline

A technical decline is a payment failure caused by connectivity, timeout, malformed messaging, or system error rather than a clear issuer policy refusal.

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