Refunds and ReturnsConsumer situation
Item Not as Described
Item not as described means what you received differs in a meaningful way from the listing, ads, or seller promises.
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Refunds and Returns Terms
Refund status, return authorization, restocking fees, non-delivery, and money-back guarantees.
Educational information only. ShouldEye does not provide legal, banking, or individualized financial advice. Dispute rights, deadlines, and outcomes depend on your payment method, card network, issuer, processor, jurisdiction, and the facts of your case. Legal Disclaimers
13 published definitions in this topic.
Refunds and ReturnsConsumer situation
Item Not Received
Item not received means you paid for goods or access that never arrived or never became available.
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Order Marked Delivered but Missing
Order marked delivered but missing is when tracking shows delivered, yet you cannot find the package.
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Refund
A refund is a merchant-initiated return of funds to the original payment method or an agreed alternative.
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Refund Delay
Refund delay is when a merchant says a refund was approved or started, but the money has not posted to your account yet.
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Refund Issued but Not Received
Refund issued but not received is when the merchant claims the refund was sent, yet no matching credit appears on your payment method.
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Refund Pending
Refund pending means a refund has been initiated but has not yet posted as available funds on the original payment method.
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Refund Processing Time
Refund processing time is how long it takes for an approved refund to post as usable funds.
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Refund Refusal
Refund refusal is when a merchant declines to return your money for a purchase under its policy or after reviewing your claim.
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Refund to Original Payment Method
A refund to the original payment method returns funds to the same card or account used for the purchase.
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Return Merchandise Authorization
A Return Merchandise Authorization (RMA) is merchant approval to send goods back, often required before a refund is processed.
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Return Refusal
Return refusal is when a merchant will not accept the item back, blocking the usual path to a refund or exchange.
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Store Credit Instead of Refund
Store credit instead of refund is when a merchant offers or forces account credit, vouchers, or gift balance rather than returning money to your payment method.
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