Glossary topic

Payments, Processing & Merchant Risk

Payment infrastructure, lifecycle, declines, recurring billing, fraud, chargebacks, reserves, fees, PCI, rails, platforms, issuing, and agentic payments — inside the ShouldEye Glossary.

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Reserves, Holds and Merchant Risk

Rolling Reserve

A rolling reserve withholds a percentage of each settlement for a fixed period to collateralize chargebacks and related losses.

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Payment Performance

Hard Decline

A hard decline is a refusal that generally should not be retried without a new credential or issuer-side resolution.

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Payment Fraud

Friendly Fraud

Friendly fraud is a chargeback or dispute filed by a cardholder (or household) on a purchase they actually authorized or received.

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Agentic CommerceEmerging term

Agentic Payments

Agentic payments are payments initiated or completed by an AI agent under delegated authority from a human or organization.

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